Pane & Simple (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This policy explains what data we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
1. Who are we?
Pane & Simple Window Services.
Rotherham, South Yorkshire, United Kingdom
Email: clean@panesimple.co.uk
We provide professional window cleaning and related home-exterior services in South Yorkshire and the surrounding areas.
2. Information we collect.
We may collect and store the following information when you use our services:
Contact details — your name, address, email, and phone number.
Service details — information about your property, chosen service, and booking preferences.
Payment information — handled securely by our payment processor ; we never store your full card details.
Communication history — messages or enquiries sent through WhatsApp, email, or other channels.
Website usage data — anonymous cookies or analytics information (if enabled).
3. How we use your information
We use your information to:
Deliver and manage your cleaning service.
Take and process payments securely.
Communicate about bookings, reminders, or updates.
Improve our services and website.
Meet our legal and accounting obligations.
We will your data with third parties for marketing purposes.
4. Legal Basis for Processing
We process personal data on the following legal bases:
Contract: To perform the services you’ve booked.
Legal obligation: To maintain financial or tax records.
Legitimate interests: To run and grow our business responsibly.
Consent: When you choose to receive updates or marketing (you can withdraw anytime).
5. How Long We Keep Your Data
We keep your personal information only as long as necessary to:
Provide ongoing services, and
Meet legal and accounting requirements. Once no longer needed, your data will be securely deleted or anonymised.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you. Provide ongoing services, and
Meet legal and accounting requirements. Once no longer needed, your data will be securely deleted or anonymised.
Request correction or deletion of your data.
Object to certain processing.
Withdraw consent at any time.
To exercise these rights, email us at: clean@panesimple.co.uk
7. Data Security
We take data protection seriously. Your information is stored securely and only accessed by authorised personnel. All online transactions are encrypted via our payment partner Square.
8. Cookies
Our website may use cookies to ensure it functions properly and to help us understand how visitors use it. You can adjust your browser settings to refuse cookies if you prefer.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us:
If you have any questions about this Privacy Policy or how we handle your data, please contact: clean@panesimple.co.uk
